Reservation and Cancellation Policy
All reservations are guaranteed at time of reservation by one night's deposit, or 50% on stays of two or more days. We accept Visa, MasterCard and Discover. If you cancel your reservation more than 7 days before your arrival date, a refund of deposit, less a $35.00 cancellation fee will be issued.
Early departures will be treated like a cancellation. If you cancel within 7 days or less of your arrival date, there will not be a refund and you are responsible for payment of the total rate. When making advance guaranteed reservations, please remember you are making a commitment to us and we are making one to you.
Reservations of more than 2 rooms by an associated group may be subject to a longer cancellation period which will be established at the time of the reservation and confirmed via e-mail.
Check In: 3:00pm (please let us know if you'll be arriving after 8:00pm)
Check Out: by 11:00am
At check out, you may pay for the balance of your accommodations with cash, credit card, check, or debit card.
We are a non-smoking facility and there will be a $250 dollar charge for smoking in the rooms.
We only allow dogs in the Garden House, Bird's Nest, and Cliffside. No more than two dogs per unit. Please do not allow your pets on the furniture. We also require that you do not leave pets unattended in your room unless they are in a crate. There is a $30.00 standard pet cleaning fee per pet and owners are responsible for any pet damage. Hot Springs does have a leash law. When you check in, you will be asked to sign this agreement.
Children are permitted in the Garden House, Cliffside, Bird's Nest, and Hideaway. Rooms in the Inn are restricted to children age 12 and over.
Excessive Cleaning and Damage Policy
If an accommodation requires cleaning above the norm we reserve the right to apply an additional cleaning charge to cover the cost of additional housekeeping Damage to the property, including but not limited to guest rooms, fixtures, furnishings, artwork, décor or linens, will result in a charge of the fair replacement value or necessary cleaning. Damage to linens or towels resulting from the use of body oils, makeup, shoe polish, etc., will result in a charge for the special cleaning, repair or replacement of the damaged article.
In order to maintain availability for repeat guests on weekends, we reserve the right to limit accommodations for couples and groups attending weddings and group functions at facilities other than the Mountain Magnolia Inn. If you are attending such an event please mention this to our innkeeper.
Guests are responsible for any cancellations pertaining to an outside reservation made by our staff at their request, i.e., Hot Springs Spa, Massages at the Inn, Horseback riding, Rafting etc. You are responsible for payment if you cancel without due notice. If you are unsure about a specific cancellation policy please check with your Innkeeper.
- Massage at the Inn: 24-hour notice required or charged full amount.
- Hot Springs Spa: 24-hour cancellation notice on soaks and massage or you will be charged the full amount.
- Sandy Bottom Trail Rides: 24-hour notice or you will be charged 1/2 price.